Refunds and Returns Policy
Returns & Refunds Policy
This policy applies only to products purchased directly through the e‑commerce store at Planset Signs which is available at
https://plansets.com.
We offer two main product types:
- Custom products Custom stickers (labels), custom placards, and any product with custom text, layout, logo, or branding.
- Standard (non‑custom) products Regular catalog items sold as‑is, with no changes to design or text.
Custom Products
- No returns on custom products.
- Custom items are made to your specifications and are final sale.
- If there is a defect or we make an error, contact us promptly so we can review and make it right.
Standard (Non‑Custom) Products
- Returns are only accepted for standard (non‑custom) products.
- Items must be new, unused, and unopened, in original packaging.
- Items must have been purchased within 30 days of delivery.
- After 30 days, items are no longer eligible for return.
Return Shipping & Our Errors
- If the return is due to our error (incorrect item shipped or defective product), we will provide a shipping label.
- If the return is not due to our error (ordered wrong item, no longer needed, etc.), you are responsible for return shipping.
- Original shipping charges are typically non‑refundable.
Refunds
- Refunds are issued after we receive and inspect your returned items.
- Refunds are processed to the original payment method.
- You should receive your refund within four weeks of giving your package to the return shipper.
- In many cases, refunds are completed more quickly.
- This timeline covers transit time, return processing, inspection, and your bank or card issuer’s processing time.